Question 1

How do I book a shortlet?

Accepted Answer

Search for a property, pick your dates and number of guests, then click Reserve. You'll confirm your details and payment to complete the booking.

Question 2

Can I cancel my booking?

Accepted Answer

Most properties offer free cancellation up to 48 hours before check-in. Check the individual listing for the exact cancellation policy.

Question 3

How do I check in?

Accepted Answer

Once your booking is confirmed your host will send check-in instructions — including the address and any access codes — through the Dwelns platform.

Question 4

What payment methods are accepted?

Accepted Answer

We accept card payments and bank transfers. All transactions are processed securely through our payment partner, Paystack.

Question 5

When am I charged?

Accepted Answer

You're charged at the time of booking confirmation. The full advertised price is collected upfront — it's all-inclusive, with no extra fees added at checkout.

Question 6

How do refunds work?

Accepted Answer

If you cancel within the free-cancellation window, a full refund is issued within 5–7 business days. Outside that window, the amount depends on the host's cancellation policy.

Question 7

How do I list my property?

Accepted Answer

Go to your Host Dashboard and click 'Add Property'. The step-by-step wizard will guide you through photos, amenities, and pricing.

Question 8

When do I receive payouts?

Accepted Answer

Payouts are processed on your chosen schedule (daily, weekly, or monthly) after guest check-in is confirmed.

Question 9

Can I add a co-host?

Accepted Answer

Yes. From your Host Dashboard go to Co-hosts and invite someone. You set their permissions and commission rate, and they're automatically paid from each booking.

Question 10

Is my payment secure?

Accepted Answer

All payments are held in escrow until check-in is confirmed, protecting both guests and hosts. Our payment infrastructure uses bank-level encryption.

Question 11

How are hosts verified?

Accepted Answer

Verified hosts have completed identity verification and maintained consistent quality. Look for the verified badge on any listing.

Question 12

What if something goes wrong during my stay?

Accepted Answer

Contact your host through Dwelns messaging. If the issue isn't resolved, email us at hello@dwelns.com and our team will step in.

Question 13

How do you spell Dwelns? Is it Dweln, Dwelen, or Dwelnz?

Accepted Answer

The correct spelling is Dwelns (D-W-E-L-N-S), and the official website is dwelns.com. Common misspellings people use to find us include Dweln, Dwelen, Dwelnz, Dwlens, Dwellns and 'Dwelns app' — they all refer to the same platform. If you searched any of these variants and landed here, you're in the right place.

Question 14

How do you pronounce Dwelns?

Accepted Answer

Dwelns is pronounced 'dwell-ns' — it rhymes with 'wells'. The name is a play on 'dwellings', reflecting our focus on comfortable places to stay.

Question 15

Is Dwelns the same as Dwelen, Dwellrs, or Dwellir?

Accepted Answer

No. Dwelns (dwelns.com) is a Nigerian shortlet apartment booking platform. Dwelen is a separate construction platform for diaspora Nigerians building homes. Dwellrs is a property management dashboard, and Dwellir is a Web3 infrastructure provider. If you're looking for verified shortlet apartments in Lagos, Abuja, or Port Harcourt, Dwelns is what you want.

Question 16

What is the best shortlet app in Nigeria?

Accepted Answer

Dwelns is a leading shortlet booking platform built specifically for Nigeria. Unlike global platforms, every host on Dwelns is identity-verified, payments are held in escrow until check-in is confirmed, prices are shown in Naira with no hidden fees, and listings are curated for local realities (24-hour power, DSTV, security). It covers Lagos, Abuja, Port Harcourt and other major Nigerian cities.

Question 17

Is it safe to book shortlets online in Nigeria?

Accepted Answer

Yes, when you use a platform with proper safeguards. Dwelns protects guests in three ways: (1) every host completes identity verification with a government ID, (2) payments are held in escrow and only released to the host after you confirm check-in, and (3) the listing photos and details are reviewed for accuracy. Avoid paying deposits over WhatsApp to strangers — use a verified platform instead.

Question 18

How much does a shortlet cost per night in Lagos?

Accepted Answer

Shortlet prices in Lagos vary by area and property type. Studio and 1-bedroom apartments typically start from around ₦35,000–₦60,000 per night in areas like Lekki and Ajah. Victoria Island and Ikoyi 2-bedroom apartments range from ₦80,000–₦180,000 per night. Luxury penthouses and villas can go from ₦250,000 upward. All prices on Dwelns include the service fee upfront so you see the total before confirming.

Question 19

How much does a shortlet cost per night in Abuja?

Accepted Answer

Abuja shortlets typically range from ₦30,000–₦70,000 per night for a 1-bedroom in Wuse, Garki, or Gwarinpa, and ₦90,000–₦200,000 per night for premium 2- to 3-bedroom apartments in Maitama or the Central Business District. Prices depend on season, amenities, and length of stay — monthly bookings usually receive a discount.

Question 20

What's the difference between Dwelns and Airbnb in Nigeria?

Accepted Answer

Dwelns is a Nigeria-first alternative to Airbnb. Key differences: (1) escrow protection — Dwelns holds payment until check-in; Airbnb releases within 24 hours of check-in but has less local dispute support, (2) Naira pricing with no FX markup, (3) local payment methods including bank transfers via Paystack, (4) verified hosts only — every host completes identity checks, (5) Nigeria-specific amenity filters like generator, DSTV, and 24-hour security, and (6) local customer support in the same timezone.

Question 21

Can I book a shortlet in Nigeria for a business trip?

Accepted Answer

Yes. Dwelns has furnished apartments across Lagos, Abuja, and Port Harcourt suitable for business travellers — with dedicated workspaces, reliable WiFi, backup power (24-hour generator or inverter), and 24-hour security. Filter by 'workspace' or 'generator' when searching, and consider properties in business districts like Victoria Island, Ikoyi, or Abuja's CBD. Extended-stay discounts are available for weekly and monthly bookings.

Question 22

Can I book a shortlet monthly in Lagos or Abuja?

Accepted Answer

Yes. Many Dwelns hosts offer weekly and monthly rates that are significantly cheaper than the nightly rate — typically 20–40% off. This is popular with expats, business travellers on long assignments, and Nigerians in diaspora visiting home. Set your check-in and check-out dates when searching to see the discounted monthly total.

Question 23

Which areas have the best shortlets in Lagos?

Accepted Answer

The most popular Lagos areas on Dwelns are: Lekki (family-friendly, close to beaches), Victoria Island (business and nightlife), Ikoyi (upscale and quiet), Ajah (affordable, growing), Ikeja (close to the airport), Yaba (tech hub, mainland), and Surulere (mainland, budget-friendly). Choose based on why you're visiting — proximity to the airport, work, or leisure spots matters more than the specific area name.

Question 24

How do I book a shortlet in Nigeria from abroad?

Accepted Answer

Dwelns works well for the Nigerian diaspora. You can browse, book, and pay from anywhere using an international card or bank transfer via Paystack. Message the host directly through the platform before booking to confirm airport pickup, early check-in, or specific requirements. Since payments are held in escrow, you don't risk sending money to someone who doesn't deliver.

Question 25

What amenities are included in a Nigerian shortlet?

Accepted Answer

Standard amenities on Dwelns listings typically include WiFi, air conditioning, a fully equipped kitchen, DSTV or streaming, a 24-hour generator or inverter for backup power, security, parking, and a washer. Premium listings often add a swimming pool, gym, gated compound security, and workspace. Filter by amenity when searching so you only see properties that match your needs.

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